Results for tag: "Service Level Agreement"

A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected from the provider. In the context of Customer Relationship Management (CRM), SLAs are used to ensure that customer service is delivered in a timely and efficient manner. SLAs typically include metrics such as response time, resolution time, and customer satisfaction. They also define the roles and responsibilities of both the service provider and the customer. SLAs are an important part of any CRM strategy, as they help to ensure that customer service is delivered in a consistent and reliable manner. They also help to ensure that customer expectations are met and that customer satisfaction is maintained. Some companies in the SLA market include Salesforce, Oracle, Microsoft, SAP, and Zendesk. Show Less Read more